Delivery and Payment
- We are accepting bank transfers, so please inquire an invoice for the selected products. Starting from June 2017 our ban will provide online payment system for our clients that will be suitable for most of the cards and PayPal.
Eco-Friendly diamonds proudly provides FREE shipment on all orders over 2000$ by TNT service risk-free and fully insured. Other shipments are subject of negotiation to choose the postal service that is more convenient to customer.
Eco-Friendly diamonds provides this site as a useful resource for diamond shopping, and a retail location for certified loose lab-grown diamonds and fine jewelry. For orders shipping to addresses in the United Kingdom, Austria, Bulgaria, the Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland the shipment will be made from our office Hungary or other of our partner addresses in EU country.
For the US and Canada customers, the shipment might be done from our partner company in US.
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper or the customs office will contact you directly to arrange for the payment of any charges that may be due.
The table below shows estimated duty and tax rates. Please be advised that our company has no control over these charges. The actual amount charged by customs may differ from the rates below. Country of origin information for your order can be provided by our Diamond and jewelry Consultants to assist in estimating import duties. Please contact your local customs office for further details.
The VAT amount is calculated based on the shipping destination of your order. For the detailed info please contact us on firstname.lastname@example.org
If for any reason you are not satisfied, you may return any item in its original condition within 15 days of the date of shipment for a refund. The customer only pays return shipping fees. If you have questions about our return procedure, please do not hesitate to contact us.
When you order a loose lab-grown diamond or custom-built jewelry, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.
Some of our stones that are under 0.3ct or some colored lab-grown diamonds are available also without the certificate. Our stone description guarantees that the properties of the stone will match if the certificate would be made later. If customer requires the certificate to the item that do not have such, we will execute that within 7 days.
Return all the original packaging. You may be liable for the replacement cost of the packaging and collateral material. For example, the diamond certificate is unique and carries a price EUR 150 replacement fee.
Your Commercial Invoice will be provided to you in draft form by one of our Diamond and Jewelry Consultants. Please complete and make three copies to expedite processing of your shipment with an international carrier.
Address your package. You will receive the address of a special destination for returns. For security reasons, do not write name Diamonds anywhere on the outside of the box.
Call before returning items. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that have been damaged in any way cannot be accepted for return.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized (by a jeweler other than Eco-Friendly Diamonds), or damaged in any way cannot be accepted for return. Returns with no Eco-Friendly Diamonds return code, and packages that are improperly packaged or uninsured will be refused.
Note: Eco-Friendly Diamonds will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.